Case Studies

Accounting Practice - Partnership

Some background:

• Two partner practice
• 15 staff
• One partner more of a leader. Practice very dependant on this one partner to grow.

The issue:

• Enpowering two senior managers to become business leaders and not just the “doers”
• Growing the practice beyond the abilities and capability of the one partner

Process:

• Review and re engineer client service offering using Performance Package process
• Both partners and senior staff involved
• Dealt with challenges and resistance as they came up
• When client service offering had been re-engineered then inducted all staff to have it integrated into the culture.

The results:

• Ownership of what the practice delivers
• Belief in the value that the practice delivers
• Senior managers start selling services (a first!)
• Fees increase beyond the capacity of the partners. True succession starting to happen.

The learning's:

• When staff start believing rather than just belonging then you get a real change in the business
• It all starts with the senior managers willing to do something different and being willing to let go
• Courage goes a long way to business success.

What they say:

“Henrys work started off on the challenging path of re-engineering our practice”.

Ian Dodgshun
Partner